In general, we repair your control unit on a fixed price basis. Our fixed prices are net prices and vary depending on the control unit. You can determine the corresponding repair price here.

In order to be able to supply you as a trader within the EU with your control unit VAT-free, we ask you to inform us of your UID (VAT identification number) in the repair order and enclose a confirmation. In the event of incomplete or incorrect information, we reserve the right to invoice the additional costs incurred.

We recommend that you send the shipment with a forwarding agent who will take care of customs clearance. If you Send your package by national post etc. without customs clearance, the shipment remains in customs custody in the recipient country (Germany). Your shipment will then have to be cleared by customs, which will involve a great deal of effort and high fees. The necessary formalities often cannot be provided by us and the shipment is returned to the sender by customs at a charge.

Please consider the following points:

When specifying the value, please note that this is a defective control unit that is being sent for repair. As a guideline you can take the purchase prices on our website. Please do not indicate the new price of a device. The value you specify is the basis for calculating customs duties and taxes on import. Generally the value for a defective control unit is about 10,00€ to 100,00€.

After inspection or repair, we hand over your control unit to our logistics partner UPS, who will hand over the package to you cash on delivery. For this we charge the following costs for packaging and shipping:

For shipments within the EU (except Germany) we charge the following flat rates for packaging and shipping:

* all prices without islands etc. For shipping on islands etc. higher shipping costs may apply in individual cases. In this case, we charge exactly the amount that our transport service provider charges.

You don’t want to bring your defective control unit to the post office yourself? We will be happy to collect your package from you. Pack your control unit according to our packing tips, enclose the completed and signed repair order and instruct us to pick it up. Your package is insured up to 500 €.

Pay in advance as soon as your device is repaired and ready for shipment or cash on delivery. Cash on delivery does not cost more than prepayment, but you will usually receive your device faster. You are also welcome to pay directly at RH Electronics in cash or with EC card. Please note that we do not accept credit cards.

If things have to go really fast, we prefer your control unit to the others. When booking the express option, we repair most control units within one business day.

The standard insurance value for shipments from us to you is 500.00 € (within the EU). If you would like a higher level of cover, you can choose an additional insurance up to 1,500 € for an additional 10 € during the ordering process. This makes sense, if your control unit has a higher original price than 500,00 €, because in case of loss or damage otherwise only 500,00 € can be replaced.

We’re convinced of what we’re doing. That’s why you have a 2-year warranty on the repaired product. If this is not enough for you, you can extend the warranty by 1 year.

For additional services provided by us such as customs clearance, subsequent changes of address or additional expenses due to incorrectly transmitted VAT identification numbers or company addresses, we charge according to time and effort.

Also additional individual services provided by our technicians.

We prepare a cost estimate before the repair begins. This includes the following services:

If it turns out that the device is irreparable after inspection and possibly opening, or if no error can be detected, we will only charge you for the cost estimate. Otherwise, the repair price will be charged, which includes the cost estimate.

If we discover that improper opening or repair attempts have been made on your control unit and that this results in additional costs for us for the repair of the control unit, we will charge this according to the actual expenditure.

If after a visual inspection shows to be it is an unknown device, or it is apparent that the device will not be repairable, we offer you a free disposal or, if desired, the return to you. For this we charge an individual handling fee. Value added tax, packaging and shipping costs.