Please understand that our employees cannot answer complex technical problems immediately over the phone.
Inquiries without order number / vehicle registration document / error log cannot be answered.
Only deadlines/prices etc. that have been agreed in writing form the basis of business. Telephone agreements are not a business basis.
Please send us an e-mail or use our contact / inquiry form to avoid problems and misunderstandings.
Attention: Technical inquiries will generally only be answered by email!
Additional costs
OPENING HOURS
Monday to Thursday
8 a.m. to 5:30 p.m.
Friday
8 a.m. to 3 p.m.
YOUR WAY TO RH ELECTRONICS
Our workshop is located about 35 km from Munich, on the B2 between Augsburg and Munich.
Contact details:
Via the A8 exit Dachau/Fürstenfeldbruck (FFB), continue towards FFB on the B471, then continue on the B2 towards Augsburg until Hattenhofen
Over the A96 highway exit inning at Ammersee/Fürstenfeldbruck, continue towards FFB on the B471, then continue on the B2 towards Augsburg to Hattenhofen
In Hattenhofen you will find us on the outskirts of the village directly on the B2 on the right.
In general, we repair your control unit on a fixed price basis. Our fixed prices are net prices and vary depending on the control unit.
In order to be able to deliver your control unit to you as a trader within the EU without VAT, we ask you to inform us of your UID (VAT identification number) in the repair order and to enclose a confirmation. In the event of incomplete/incorrect information, we reserve the right to charge for the additional work incurred in the amount of 35.00 EUR.
NOTE FOR SHIPMENTS FROM THIRD COUNTRIES (NON-EU COUNTRIES)
We recommend that you send the shipment with a forwarding agent who will take care of customs clearance. If you Send your package by national post etc. without customs clearance, the shipment remains in customs custody in the recipient country (Germany). Your shipment will then have to be cleared by customs, which will involve a great deal of effort and high fees. The necessary formalities often cannot be provided by us and the shipment is returned to the sender by customs at a charge.
Please consider the following points:
Assign a forwarding agent (UPS / DPD / Fedex etc.) with the transport. The shipping company will take care of the customs papers.
Create a “pro forma invoice” or “commercial invoice for customs clearance” with value and goods details. This will be attached to the package. If this information is missing, customs clearance cannot be carried out.
You pay all fees yourself, we will not pay any fees. In the case of carriage forward shipments, we generally refuse acceptance.
When specifying the value, please note that this is a defective control unit that is being sent for repair. As a guideline you can take the purchase prices on our website. Please do not indicate the new price of a device. The value you specify is the basis for calculating customs duties and taxes on import. Generally the value for a defective control unit is about 10,00€ to 100,00€.
SHIPPING COSTS WITHIN GERMANY*
After inspection or repair, we hand over your control unit to our logistics partner UPS, who will hand over the package to you cash on delivery. For this we charge the following costs for packaging and shipping:
SHIPPING COSTS OUTSIDE GERMANY*
For shipments within the EU (except Germany) we charge the following flat rates for packaging and shipping:
* all prices without islands etc. For shipping on islands etc. higher shipping costs may apply in individual cases. In this case, we charge exactly the amount that our transport service provider charges.
EXTRA COST
Cash on delivery net
Express shipping – delivery on the next working day up to 5 kg net
Express delivery – delivery on the next working day over 5 kg net
PICKUP
You don’t want to bring your defective control unit to the post office yourself? We will be happy to collect your package from you. Pack your control unit according to our packing tips, enclose the completed and signed repair order and instruct us to pick it up. Your package is insured up to 500 €.
Collection service (only for registered customers) 12.00 EUR net
PAYMENT
Pay in advance as soon as your device is repaired and ready for shipment or cash on delivery. Shipping by cash on delivery costs more than paying in advance, but you will usually receive your device faster. You are also welcome to pay directly to RH Electronics in cash, debit card or credit card upon collection.
EXPRESS REPAIR
If things have to go really fast, we prefer your control unit to the others. When booking the express option, we repair most control units within one business day.
Express repair over 50.00 EUR netto
TRANSPORT INSURANCE
The standard insurance value for shipments from us to you is 500.00 € (within the EU). If you would like a higher level of cover, you can choose an additional insurance up to 1,500 € for an additional 10 € during the ordering process. This makes sense, if your control unit has a higher original price than 500,00 €, because in case of loss or damage otherwise only 500,00 € can be replaced.
WARRANTY EXTENSION
We’re convinced of what we’re doing. That’s why you have a 2-year warranty on the repaired product. If this is not enough for you, you can extend the warranty by 1 year.
Warranty extension 5% of the repair price (depending on the selected device)
ADDITIONAL SERVICES
For additional services provided by us such as customs clearance, subsequent changes of address or additional expenses due to incorrectly transmitted VAT identification numbers or company addresses, we charge according to time and effort.
Also additional individual services provided by our technicians.
ESTIMATE OF COSTS / Unknown Device
We prepare a cost estimate before the repair begins. This includes the following services:
Unpacking your package
Reviewing your device
Opening the device
Troubleshooting
Checking a repair possibility
Check whether an exchange device is available
Check whether a callback action exists for this device.
If it turns out that the device is irreparable after inspection and possibly opening, or if no error can be detected, we will only charge you for the cost estimate. Otherwise, the repair price will be charged, which includes the cost estimate.
Estimate of costs 50.00 EUR net
ADDITIONAL COSTS FOR INCREASED REPAIR EFFORT DUE TO OPENING ATTEMPTS
If we discover that improper opening or repair attempts have been made on your control unit and that this results in additional costs for us for the repair of the control unit, we will charge this according to the actual expenditure.
